American Association of Feline Practitioners

Veterinary professionals passionate about the care of cats

5 Cat-Friendly Concepts to Integrate in Your Clinic

5 Cat-Friendly Concepts to Integrate in Your Clinic


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You are the first step in improving feline healthcare and veterinary experience. Here you will learn about five concepts that you can integrate into your clinic today. This presentation will include information on the client’s perception and enhancing the veterinary visit, anesthesia and analgesia tips, approaching feline-friendly handling, intraoral radiographs, and easy alterations to become more cat-friendly.

Practices that have implemented some of these concepts, tips, and techniques have seen less stress for feline patients, higher satisfaction among clients, improved visits and client retention, and more positive team morale.  Earn 1 hour of CE credit by participating in this webinar.

Speakers include:

Easy Changes to Make Your Practice More Cat-Friendly
Karen E. Felsted, CPA, MS, DVM, CVPM, CVA

Dr. Felsted is a CPA as well as a veterinarian and has spent the last 15 years working as a financial and operational consultant to veterinary practices and the animal health industry. She also spent three years with the National Commission on Veterinary Economic Issues as CEO. She has written an extensive number of articles for a wide range of veterinary publications and speaks regularly at national and international veterinary meetings. She is the past treasurer of VetPartners, a member of the Veterinary Economics’ Editorial Advisory Board, a past member of the CVPM board of directors and the past treasurer of the CATalyst Council. In 2011, she was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year and in 2014, the VetPartners Distinguished Life Member Award.

Client Perception: Tactics to Reduce Stress & Arousal for Improved Outcomes
Elizabeth Colleran, DVM, MS, DABVP (Feline)

Dr. Colleran is a 1990 graduate Tufts University School of Veterinary Medicine. She is the owner of two feline exclusive practices, one in Portland, Oregon founded in 2003 and the second in Chico, California founded in 1998. She received a Master’s in Animals and Public Policy in 1996 from Tufts University School of Veterinary Medicine. Elizabeth is an ABVP Diplomate in Feline Practice. She is also a Past President of AAFP and is a member of the AAFP’s Cat Friendly Practice® Task Force.

Where to Handle - And Where NOT To
Ilona Rodan, DVM, DABVP (Feline)

Dr. Ilona Rodan established the Cat Care Clinic in Madison, Wisconsin in 1987, a Gold Cat Friendly Practice and AAHA Certified hospital. She continues to practice feline medicine and works as the behavior consultant following the practice sale in 2015. Dr. Rodan is ABVP certified in feline practice since 1995. She started a consulting business, Feline-Friendly Consultations, to support veterinary professionals in handling cats to prevent fear and pain, and improving the practice environment and healthcare for cats. She also presents nationally and internationally. Dr. Rodan is also co-editor of the book, Feline Behavioral Health and Welfare, published in August 2015. Dr. Rodan is a past-president and active volunteer of the American Association of Feline Practitioners (AAFP), and has co-chaired a number of guidelines including the AAFP Behavior, Feline-Friendly Handling, Environmental Needs, and the AAHA/AAFP Pain Management Guidelines. In 2005, she was awarded the AVMA Animal Welfare Award for her leadership and contributions to advancing feline welfare.

Anesthesia and Analgesia Tips 

Dr. Robertson received her veterinary training at the University of Glasgow followed by specialized training in anesthesia and a PhD at the University of Bristol. She is board certified in anesthesia and animal welfare by the respective American and European Colleges and is trained in small animal acupuncture. Her research interests include assessment of pain and use of opioids in cats and the development of anesthetic protocols for pediatric patients and large scale spay and neuter clinics. She was a faculty member at the Western College of Veterinary Medicine, the University of Florida and served an assistant director in the Animal Welfare Division of the American Veterinary Medical Association. She is currently on faculty at Michigan State University.

Beyond What Your Eyes Can See! - Intraoral Radiographs 
Cindy Charlier, DVM, FAVD, DAVDC

Cindy Charlier brings 29 years of small animal practice and ownership experience to dentistry continuing education. After graduating from the University of Illinois in 1984, she spent the first 19 years of her practice career as a partner in a 22 doctor, 3 hospital, AAHA small animal practice in the suburbs of Chicago. Since 2003 she has owned Fox Valley Veterinary Dentistry and Surgery, a dental and oral surgery referral practice, with offices in Chicago and St. Charles, Illinois. She is a Diplomate of the American Veterinary Dental College, a Fellow of the Academy of Veterinary Dentistry and member of the American Veterinary Dental Society.

RACE Credits 

This program 249-32589 is approved by the AAVSB RACE to offer a total of 1.00 CE Credits (1.00 max) being available to any one veterinarian: and/or 1.00 Veterinary Technician CE Credits (1.00 max). This RACE approval is for the subject matter categorie(s) of: Scientific using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements.

Program Sponsored by
Program Supported by: Wedgewood Pharmacy

Program Endorsed by

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Cat Friendly Practice® is a program conceived and developed by International Cat Care.